Shipping policy
Shipping Policy
1. Scope
This Shipping Policy applies to all purchases made through [Your Company Name] (the “Store”). It covers order processing, shipping methods, delivery times, costs, tracking, international shipments, customs, delays, lost/damaged packages, and contact information.
2. Order Processing
- Processing time: Orders are processed within [1–3] business days (excluding weekends and holidays) after payment confirmation.
- Orders placed on weekends or holidays will begin processing the next business day.
- Custom, made-to-order, or personalized items may require additional processing time; estimated lead time will be shown at checkout.
3. Shipping Methods & Carriers
- We ship via [USPS, UPS, FedEx, DHL, or local carriers]. Carrier used depends on destination, package size, and selected service level.
- Available shipping options at checkout: Standard, Expedited, and Overnight (where available).
- Estimated delivery times shown at checkout are provided by carriers and exclude processing time.
4. Domestic Shipping (within [Country])
- Standard: [3–7] business days after processing.
- Expedited: [2–3] business days after processing.
- Overnight: next business day (orders must be placed by [cutoff time] to qualify).
- Shipping costs: Calculated at checkout based on weight, dimensions, and destination. Free shipping promotional thresholds: free standard shipping on orders over $[amount].
5. International Shipping
- International delivery times vary by destination, typically [7–21+] business days after processing.
- Customers are responsible for any import duties, taxes, customs fees, and brokerage charges assessed by the destination country.
- We are not responsible for delays caused by customs inspections or entry procedures.
6. Shipping Costs & Promotions
- Shipping fees calculated at checkout.
- Promotional shipping offers (e.g., free shipping) apply only to eligible items and are specified in the promotion terms.
- If a promotional code affects shipping and is applied incorrectly, contact customer service for assistance.
7. Tracking
- A shipment confirmation email with tracking number will be sent once the order ships.
- Tracking updates are provided by the carrier; delivery estimates may change after shipment.
8. Address Changes & Failed Deliveries
- If you need to change your shipping address, contact us immediately. Changes may not be possible once an order ships.
- If a package is returned to us due to an incorrect address, refusal, or failed delivery, you may be charged for return shipping and re-shipping.
9. Lost, Stolen, or Damaged Packages
- Inspect packages immediately upon delivery. Report damage or missing items within [7–14] days.
- For lost or stolen packages, contact us and the carrier. We will assist with claims; resolution depends on carrier insurance and investigation.
- If carrier determines package was delivered as addressed, liability may rest with the carrier. We’ll work with you to seek a resolution.
10. Customs, Duties, and Taxes
- International orders may be subject to customs duties, taxes, and fees; these are the buyer’s responsibility.
- We recommend checking with local customs office for details before ordering.
11. Restricted Items
- Some items may be restricted or prohibited in certain countries. It is the customer’s responsibility to ensure items can be legally imported to the destination country.
12. Returns & Exchanges
- Shipping terms for returns and exchanges are detailed in our Return Policy. Unless otherwise specified, customers are responsible for return shipping costs unless the return is due to our error.
13. Contact
- For shipping questions, delays, or claims, contact: [Customer Service Email], [Phone], or [Contact Form URL]. Provide your order number and a description of the issue.
14. Policy Changes
- We may update this Shipping Policy at any time. Changes take effect when posted on our website.
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